Privacy Policy
Welcome to the website of Bontac Bio-Engineering (Shenzhen) Co., Ltd. ("we" or "this website"). We highly value the protection of your privacy. This policy aims to explain how we collect, use, store, and protect your personal information, as well as the rights you have. Please read the following terms carefully before using this website.
In accordance with applicable data protection laws, we are responsible for controlling the personal information collected from you on this website or in the course of conducting or developing our business with you.
Information We Automatically Collect
When you visit this website, our server automatically collects certain browser- or device-generated information, including but not limited to:
- Domain name;
- IP address;
- Date, time, and duration of your visit;
- Browser type;
- Operating system;
- Page access information.
We do not use this automatically collected information to try to identify you, but we may associate it with information you voluntarily provide, as described below.
Information You Provide
When using this website to conduct or seek to conduct business with us, you may voluntarily provide personal information in the following ways:
- By filling out forms on our website, landing pages for advertisements, or any other place where we conduct business (e.g., “Contact Us” forms);
- By contacting us via phone, email, or other means.
The personal information you may provide typically includes your name, company name, email address, phone number, and any other information needed to resolve inquiries or complaints. This information is required for contract purposes (e.g., service contracts or purchase agreements). Without this information, we may not be able to provide you with the requested services or products.
Cookies
A cookie is a small file that may be placed on your device's hard drive or the website server. We use cookies to obtain some of the automatically collected information mentioned above. Most browsers automatically accept cookies, but you do not have to accept them, and you can modify your browser to reject cookies.
By continuing to use this website after our cookie notification banner is displayed, you consent to our use of cookies.
On our website, different types of cookies serve different purposes, including strictly necessary cookies, performance cookies, and functional cookies. Some cookies may be provided by external third parties to offer additional functionality, such as the use of Google Analytics. Google Analytics uses cookies to anonymously collect standard internet log and behavior information. The information generated by cookies about your use of this website (including IP address) is transmitted to our third-party provider and used to evaluate how visitors use the site and compile reports on website activity. If you do not want Google Analytics to use your data, you can use the opt-out browser add-on designed by Google.
Performance Cookies
These cookies are used to improve our website, such as analyzing how it is used and where improvements can be made. The information is collected in an anonymous form, including the number of visitors, where they came from, and the pages they visited.
Use of Personal Information
Below is an overview of the purposes for which we use your personal information. Additional details may be provided in separate notices or contracts.
All processing (i.e., use) of your personal information will comply with applicable legal bases, typically one of the following:
- You have consented to the processing;
- Processing is necessary for entering into or performing a contract with you;
- We are legally required to process the information.
We use the personal information we collect to:
- Conduct and develop our business with you and others;
- Improve our website, products, and services;
- Customize our website to users' needs;
- Provide you with requested documents or information;
- Communicate with users to resolve inquiries or complaints;
- Provide requested services or products.
Disclosure of Personal Information
We are Bontac Bio-Engineering (Shenzhen) Co.,Ltd. and may share your information with our affiliates when necessary.
We may also disclose relevant information when required by law, or when we believe it is necessary to protect our rights or comply with legal processes, court orders, regulatory authorities, or other legal requirements.
Regardless of where your personal information is stored, we are committed to maintaining its privacy and integrity. We use data storage and security technologies to protect your personal information from unauthorized access, misuse or disclosure, unauthorized alteration, illegal destruction, or accidental loss.
Despite implementing and maintaining reasonable measures to protect your personal information, transmitting information over the internet is not completely secure. In the event of a personal data breach or other security incident, we will activate an emergency plan to contain the incident and notify you via push notifications or public announcements.
Retention of Your Information
We implement a general policy of retaining personal information only as long as necessary for the purpose it was collected. However, in certain cases (e.g., legal, tax, and accounting obligations), we may retain the information for a longer period.
We may also retain your personal information longer in specific cases to ensure we have an accurate record of your dealings with us in the event of a complaint or dispute.
Your Rights
You have legal rights regarding the personal information we hold about you (to the extent permitted by applicable laws and regulations). You may request access to or correction of the data we process about you.
To exercise these rights, please use the “Contact Us” link at the top of the page. Note that we may request proof of identity and reserve the right to charge a fee where permitted by law, for example, if your request is clearly unfounded or excessive. We will strive to respond within all applicable timeframes.
Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, we have a dedicated team and a Data Protection Officer responsible for personal information protection. You may contact the Data Protection Officer for privacy law compliance purposes at: [email protected].
If you wish to file a complaint about how we handle your personal information, please contact us first at [email protected] and we will strive to handle your request as soon as possible.